Need help?
Please double check in your spam folder. If you can’t find it, please do get in touch with us. We will check that we have your correct email address and resend the order confirmation email.
You will receive an email with tracking information once your order has been dispatched, please double check your spam folder. If you have not received an email and you have ordered a while ago please get in touch and we will see where your order is.
Make tracking your parcel easier by downloading the Hermes app. You’ll be able to track the journey of your parcel by entering your tracking number, as well as setting your delivery preferences with MyPlaces
We send our kits to the address included in the confirmation email, please double check these details once you have placed your order. We can only edit your shipping address if the order has not yet been labelled.
Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.
Please drop us a message with your order number and the correct/new address and we will try our best to amend this!
If your parcel is already on the move you’ll be able to track the journey of your parcel , as well as setting your delivery preferences with MyPlaces
Yes! You can add a gift note in the checkout :)
You can make both functional and decorative pieces - almost anything you can imagine! What you make is really up to you. It's your own creative expression through clay. You can check out our Best of Sculpd Gallery for inspiration or use the 20 piece step-by-step guide included in your kit to get you started. Not suitable for food / drink vessels.
You don’t need an expensive kiln to become a clay master. We use air-dry clay which enables you to sculpt and dry your masterpiece at home.
There is always a risk of breakages when firing clay pieces. If you intend to fire your finished piece, we recommend reaching out to your local pottery beforehand. This way, they can advise the best approach when using their kiln.
Once you are happy with your creation, we recommend leaving it to dry for at least a week, as moisture can cause it to explode and crack in the kiln. Our air dry clay can be fired between 1000°C and 1260°C or cone 6. The clay will need to be bisque fired first (1000 – 1060°C), then fired again if you wish to add a glaze.
Please note that our paints and varnishes are not intended for use in a kiln.
The clay dries by itself when left alone for 24-48 hours. The drying time will vary depending on how thick the piece is.
Do not put your piece in the oven or apply heat to try to speed this process up as this will likely lead to cracks in your masterpiece.
No, our clay is not food safe, therefore it cannot be used to make food / drink vessels.
The clay lasts up to 6 months in its original packaging. If you are only using some of the clay and would like to save some, we recommend wrapping it in cling film and storing it in an airtight container.
We have developed a new and innovative waterproof varnish that allows you to create functional pottery pieces from home (not food safe).
It's easy to apply, non streaky, non sticky and offers amazing coverage. How to use our varnish:
1. Wait for your piece to dry completely for a minimum of 2 - 3 days. It’s important your creation is bone dry before painting (very light in colour and hard to the touch).
2. Apply 2 generous coats of our white acrylic eggshell base layer on the inside, outside and base of your creation. Allow this to dry for a couple of hours.
3. Apply 2 generous coats of our ultra glossy or matte varnish on the inside, outside and base of your creation. Allow this to set completely overnight to ensure a waterproof finish.
Our kits are well enjoyed by all ages but we generally say our kits are suitable for 8+ years.
However, with careful supervision, the clay can be used with younger children.
The clay is very easy to clean off most non porous surfaces using a wet cloth.
Got it on your clothes? No problem. Our clay can be removed from clothing with just water! You’ll need to be more careful when working with acrylic paints and varnish, as these are harder to remove from fabric. We recommend wearing an apron if you do not wish to get paint or varnish on your favourite clothes.
Once the clay is bone dry, first apply your white paint. Once that is dry you can add any coloured paint decorations, followed by the sealant which is the final step.
You can buy acrylic paints on our website to use on our clay, you can choose between classic and pastel colours.
We recommend working on a non-porous surface that the clay will not get stuck to, that way you can wipe it down easily when you're finished.
Yes, our clay is vegan-friendly.
Our clay is gluten-free and is created, processed and stored in a gluten-free environment. However, like all things, there is always a small risk of contamination and we do not specifically test for the presence of gluten in the products before we ship them.
Our packing team is often very speedy in getting your order packed so it is not always possible for us to add additional items to your order.
If you have just placed your order, please drop us a message with your order number and we will try our best to facilitate your request.
Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.
Please drop us a message with your order number and the correct address and we will try our best to amend this!
Need to cancel your order? If you have already received a dispatch email, your order is on its way to you, so we would be unable to process a cancellation.
If you haven’t received a dispatch email yet, please drop us a message with your order number and our Customer Team can process a cancellation.
You should receive an order confirmation from us at the email address you provided when completing your purchase.
If this is not the case, please check your spam folder. If you can’t find it there, please get in touch and we can check if we have your correct email address and resend the order confirmation email.
We deliver to the UK, EU, US, and Canada. Please visit the correct website depending on your region:
UK: www.sculpd.co.uk
US: www.sculpd.com
Canada: www.sculpd.ca
EU: www.sculpd.eu
Please note we cannot deliver to PO boxes in the UK.
You will receive an email with tracking information once your order has been dispatched. If you haven't received this after 1-2 working days, please get in touch and we will see where your order is.
Please see below the estimated shipping times depending on the service you selected at checkout:
Hermes Standard: 2-4 Working Days
Hermes Express: 2 Working Days
DPD Next Day: Next Working Day
For more information on delivery, please see our shipping policy.
If the tracking details state your order has been delivered but you can’t find it, please consider the following:
- Has the package been left in a safe place?
- Has it been delivered to one of your neighbours?
- Has the correct shipping address been provided?
- Has the courier left a calling card?
Still no luck? Please get in touch with your order number and we will do our best to help locate your parcel.
We’re sorry to hear you’re missing items from your order. Please get in touch with our Customer Team who would be happy to assist you in getting them sent out to you as soon as possible!
Organising a return is straightforward. All you need to do is follow these steps:
-Write your order number clearly on the outside of the box
-Go to: https://www.evri.com/return/#/
-Go to the search box and enter Sculpd
-Follow the instructions and organise a time for collection that works best for you
-Pay for the return, print the shipping label and complete the booking process.
Once we have received the parcel, we'll process the return and issue a refund within 14 days.
If your parcel or any of the items within your parcel are damaged, please contact our Customer Team. Please be sure to take photos that clearly show what is wrong with it, as these will be requested.
If there are any other issues with your kit that we have not mentioned above, just get in touch.
Yes, when you checkout on our website there is an option to include a gift note. Once you have ticked the gift note box, please type in the message you would like to include!
Our branded Sculpd boxes are packed inside nondescript plain cardboard boxes, so the recipient will get a lovely surprise once they open their package. We do not include the invoice inside your order.
Please double check in your spam folder. If you can’t find it, please do get in touch with us. We will check that we have your correct email address and resend the order confirmation email.
You will receive an email with tracking information once your order has been dispatched, please double check your spam folder. If you have not received an email and you have ordered a while ago please get in touch and we will see where your order is.
Please drop us a message with your order number and the correct shipping address and our Customer Team will try their best to amend this before it’s been packed.
Our packing team is often very speedy in getting your order packed so unfortunately, it is not always possible for us to change your address.
Yes! You can add a gift note in the checkout :)
You can make both functional and decorative pieces - almost anything you can imagine! What you make is really up to you. It's your own creative expression through clay.
You can check out our Best of Sculpd Gallery for inspiration or use the 20 piece step-by-step guide included in the kit to get you started. Not suitable for food / drink vessels.
You don’t need an expensive kiln to become a clay master. We use air-dry clay which enables you to sculpt and dry your masterpiece at home.
There is always a risk of breakages when firing clay pieces. If you intend to fire your finished piece, we recommend reaching out to your local pottery beforehand. This way, they can advise the best approach when using their kiln.
Once you are happy with your creation, we recommend leaving it to dry for at least a week, as moisture can cause it to explode and crack in the kiln. Our air dry clay can be fired between 1000°C and 1260°C or cone 6. The clay will need to be bisque fired first (1000 – 1060°C), then fired again if you wish to add a glaze.
Please note that our paints and varnishes are not intended for use in a kiln.
The clay dries by itself when left alone for 24-48 hours. The drying time will vary depending on how thick the piece is.
Do not put your piece in the oven or apply heat to try to speed this process up as this will likely lead to cracks in your masterpiece.
No, our clay is not food safe, therefore it cannot be used to make food / drink vessels.
The clay lasts up to 6 months in its original packaging. If you are only using some of the clay and would like to save some, we recommend wrapping it in cling film and storing it in an airtight container.
We have developed a new and innovative waterproof varnish that allows you to create functional pottery pieces from home.
It's easy to apply, non streaky, non sticky and offers amazing coverage. How to use our varnish:
1. Wait for your piece to dry completely for a minimum of 2 - 3 days. It’s important your creation is bone dry before painting (very light in colour and hard to the touch).
2. Apply 2 generous coats of our white acrylic eggshell base layer on the inside, outside and base of your creation. Allow this to dry for a couple of hours.
3. Apply 2 generous coats of our ultra glossy or matte varnish on the inside, outside and base of your creation. Allow this to set completely overnight to ensure a waterproof finish.
Not suitable for food / drink vessels.
Our kits are well enjoyed by all ages but we generally say our kits are suitable for 8+ years.
However, with careful supervision, the clay can be used with younger children.
The clay is very easy to clean off most non porous surfaces using a wet cloth.
Once the clay is bone dry, first apply your white paint. Once that is dry you can add any coloured paint decorations, followed by the sealant which is the final step.
You can buy acrylic paints on our website to use on our clay, you can choose between classic and pastel colours.
Shop paintsWe recommend working on a non-porous surface that the clay will not get stuck to, that way you can wipe it down easily when you're finished.
Please drop us a message with your order number and we will cancel and refund your order so that you can re-order with the additional items.
Please note that if your order has already been packed we will not be able to cancel your order.
We send our kits to the address included in the confirmation email, please double check these details once you have placed your order.
We can only edit your shipping address if the order has not yet been labelled.
Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.
Please drop us a message with your order number and the correct/new address and we will try our best to amend this!
Please drop us a message with your order number and reason for cancelling and we will cancel your order and process a refund.
If you have received a dispatch email we are unfortunately unable to make any changes to your order, this includes cancelling.
Please double check in your spam folder. If you can’t find it, please get in touch with us. We will check that we have your correct email address and then resend the order confirmation email.
We deliver to the UK, US, Canada and Channel Islands. Please note we cannot deliver to PO boxes in the UK.
Unfortunately at this moment in time we do not deliver to the EU and have temporarily closed our EU store, we hope to resolve this ASAP, please keep an eye on our website!
If you can not find your country when checking out please drop us a message and we can process your order manually!
You will receive an email with tracking information once your order has been dispatched, please double check your spam folder.
If you have not received an email and you have ordered a while ago please get in touch and we will see where your order is.
Once your order has been dispatched our Standard Delivery with Hermes is estimated to take 3-5 business days.
If you have selected to send your order via our Express Delivery service we will get your order dispatched by the next business day. This DPD service is normally next business day delivery.
Please note that if you order our express delivery Friday afternoon or at the weekend your order will not be dispatched until Monday.
If the tracking details state your order has been delivered but you can’t find it, please check the following:
- Has the package been left in a safe place?
- Has it been delivered to one of your neighbours?
- Is the shipping address given for the order correct?
- Has the courier left a calling card?
If you can still not locate your parcel please contact us and provide us with your order number.
Yes, when you checkout on our website there is an option to include a gift note. Once you have ticked the gift note box please don't forget to type in the message you would like to include!
Request a gift noteOur branded Sculpd boxes are packed inside nondescript plain cardboard boxes, so the recipient will get a lovely surprise once they open their package. We do not include the invoice inside your order.
If there are items missing from your kit, please make sure you have checked inside the branded Sculpd box. Any extras (e.g. paint sets) included in your order will be packed inside here.
If there are definitely items missing from your kit please get in touch and we will have them sent out to you as soon as possible!
If your parcel or any of the items within your parcel are damaged, please contact us with photos that clearly show what is wrong with it. If there are any other issues with your kit that we have not mentioned above, please get in touch with you order number and some photos and we will see what we can do to help.
Report damaged itemsIf you would like to return something, there are two options.
1. Post your parcel back to us at the address below-
Sculpd Returns,
Unit 10,
Boundary Business Court,
92 – 94 Church Road
Mitcham
CR4 3TD
When returning your parcel please make sure to write your order number on the outside of the box.
2. Return your parcel with Hermes' return service using the link below-