Please double check in your spam folder. If you can’t find it, please do get in touch with us. We will check that we have your correct email address and resend the order confirmation email.

You will receive an email with tracking information once your order has been dispatched, please double check your spam folder. If you have not received an email and you have ordered a while ago please get in touch and we will see where your order is.

Make tracking your parcel easier by downloading the Hermes app. You’ll be able to track the journey of your parcel by entering your tracking number, as well as setting your delivery preferences with MyPlaces

We send our kits to the address included in the confirmation email, please double check these details once you have placed your order. We can only edit your shipping address if the order has not yet been labelled.

Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.

Please drop us a message with your order number and the correct/new address and we will try our best to amend this!

If your parcel is already on the move you’ll be able to track the journey of your parcel , as well as setting your delivery preferences withMyPlaces

Unfortunately at the moment we are unable to provide gift notes, we're working on it though!

The last shipping date to arrive before Christmas:

• Royal Mail 48 hour - 19th December at 11am GMT
• DPD Next Day delivery - 20th December 11am GMT

In the run up to Christmas, we recommend ordering as early as possible to avoid any potential courier issues.

When our warehouse gives your parcel to the courier, it is marked as shipped and you will be sent your tracking link via email.

Sometimes, especially during busy periods, it can take up to 24hours for couriers to reflect that the parcel has been received and is on the way to you.

Please check your tracking periodically through the day to get updates.

Many couriers also allow you to sign up for SMS updates so they can proactively alert you on updates.

You can make both functional and decorative pieces - almost anything you can imagine! What you make is really up to you. It's your own creative expression through clay.

You can check out ourBest of Sculpd Gallery for inspiration or use the 20 piece step-by-step guide included in your kit to get you started. Not suitable for food / drink vessels.

You don’t need an expensive kiln to get started with pottery from home. We use air-dry clay which enables you to sculpt and dry your masterpiece at home.

There is always a risk of breakages when firing clay pieces. If you intend to fire your finished piece, we recommend reaching out to your local pottery beforehand. This way, they can advise the best approach when using their kiln.

Once you are happy with your creation, we recommend leaving it to dry for at least a week, as moisture can cause it to explode and crack in the kiln. Our air dry clay can be fired between 1000°C and 1260°C or cone 6. The clay will need to be bisque fired first (1000 – 1060°C), then fired again if you wish to add a glaze.

Please note that our paints and varnishes are not intended for use in a kiln. 

The clay dries by itself when left alone for 24-48 hours. The drying time will vary depending on how thick the piece is.

Do not put your piece in the oven or apply heat to try to speed this process up as this will likely lead to cracks in your masterpiece.

No, our clay is not food safe, therefore it cannot be used to make food / drink vessels.

The clay lasts up to 6 months in its original packaging. If you are only using some of the clay and would like to save some, we recommend wrapping it in cling film and storing it in an airtight container.

We have developed a new and innovative waterproof varnish that allows you to create functional pottery pieces from home (not food safe).

It's easy to apply, non streaky, non sticky and offers amazing coverage. How to use our varnish:

1. Wait for your piece to dry completely for a minimum of 2 - 3 days. It’s important your creation is bone dry before painting (very light in colour and hard to the touch).

2. Apply 2 generous coats of our white acrylic eggshell base layer on the inside, outside and base of your creation. Allow this to dry for a couple of hours.

3. Apply 2 generous coats of our ultra glossy or matte varnish on the inside, outside and base of your creation. Allow this to set completely overnight to ensure a waterproof finish.

Our kits are well enjoyed by all ages but we generally say our kits are suitable for 8+ years.

However, with careful supervision, the clay can be used with younger children.

The clay is very easy to clean off most non porous surfaces using a wet cloth. 

Got it on your clothes? No problem. Our clay can be removed from clothing with just water! You’ll need to be more careful when working with acrylic paints and varnish, as these are harder to remove from fabric. We recommend wearing an apron if you do not wish to get paint or varnish on your favourite clothes.

Once the clay is bone dry, first apply your white paint. Once that is dry you can add any coloured paint decorations, followed by the varnish which is the final step.

You can buy acrylic paints on our website to use on our clay with a choice between classic, pastel, earth and floral tones.

We recommend working on a non-porous surface that the clay will not get stuck to, that way you can wipe it down easily when you're finished. 

Yes, our clay is vegan-friendly.

Our clay is gluten-free and is created, processed and stored in a gluten-free environment. However, like all things, there is always a small risk of contamination and we do not specifically test for the presence of gluten in the products before we ship them.

Our packing team is often very speedy in getting your order packed so it is not always possible for us to add additional items to your order.

If you have just placed your order, please drop us a message with your order number and we will try our best to facilitate your request.

Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.

Please drop us a message with your order number and the correct address and we will try our best to amend this!

Need to cancel your order? If you have already received a dispatch email, your order is on its way to you, so we would be unable to process a cancellation.

If you haven’t received a dispatch email yet, please drop us a message with your order number and our Customer Team can process a cancellation.

You should receive an order confirmation from us at the email address you provided when completing your purchase.

If this is not the case, please check your spam folder. If you can’t find it there, please get in touch and we can check if we have your correct email address and resend the order confirmation email.

We deliver to the UK, EU, US, and Canada. Please visit the correct website depending on your region:

Please note we cannot deliver to PO boxes in the UK.

You will receive an email with tracking information once your order has been dispatched. If you haven't received this after 1-2 working days, please get in touch and we will see where your order is.

Please see below the estimated shipping times depending on the service you selected at checkout:

Hermes Standard: 2-4 Working Days
Hermes Express: 2 Working Days
DPD Next Day: Next Working Day

For more information on delivery, please see our shipping policy.

If the tracking details state your order has been delivered but you can’t find it, please consider the following:

- Has the package been left in a safe place?
- Has it been delivered to one of your neighbours?
- Has the correct shipping address been provided?
- Has the courier left a calling card?

Still no luck? Please get in touch with your order number and we will do our best to help locate your parcel. 

Still no luck? Please get in touch with your order number and we will do our best to help locate your parcel. 

We’re sorry to hear you’re missing items from your order. Please get in touch with our Customer Team who would be happy to assist you in getting them sent out to you as soon as possible! 

Organising a return is straightforward. All you need to do is follow these steps:

-Write your order number clearly on the outside of the box
-Go to:https://www.evri.com/return/#/-Go to the search box and enter Sculpd
-Follow the instructions and organise a time for collection that works best for you
-Pay for the return, print the shipping label and complete the booking process.

Once we have received the parcel, we'll process the return and issue a refund within 14 days.

If your parcel or any of the items within your parcel are damaged, please contact our Customer Team. Please be sure to take photos that clearly show what is wrong with it, as these will be requested.

If there are any other issues with your kit that we have not mentioned above, just get in touch. 

Unfortunately at the moment we are unable to provide gift notes, we're working on it though!

Our branded Sculpd boxes are packed inside nondescript plain cardboard boxes, so the recipient will get a lovely surprise once they open their package. We do not include the invoice inside your order. 

Organising a return is straightforward. All you need to do is follow these steps:

-Write your order number clearly on the outside of the box
-Go to:https://www.evri.com/return/#/-Go to the search box and enter Sculpd
-Follow the instructions and organise a time for collection that works best for you
-Pay for the return, print the shipping label and complete the booking process.

Once we have received the parcel, we'll process the return and issue a refund within 14 days.