Need some help?

Please double check in your spam folder. If you can’t find it, please do get in touch with us. We will check that we have your correct email address and resend the order confirmation email.

You will receive an email with tracking information once your order has been shipped, please double check your spam folder. If you have not received an email and you placed your order a while ago please get in touch and we will see where your order is.

We send our kits to the address included in the confirmation email, please double check these details once you have placed your order. We can only edit your shipping address if the order has not yet been labelled.

Our packing team is often very speedy in getting your order packed so it is not always possible for us to change your address.

Please drop us a message with your order number and the correct/new address and we will try our best to amend this!

You don’t need an expensive kiln to become a clay master. We use air-dry clay which enables you to sculpt and dry your masterpiece at home.

Plant Pots

In order to make a plant pot, ensure that there is a small drainage hole in the middle of the base to allow any standing water to drain out. It is best to keep the plant in a plastic pot within your clay pot so that it can be removed when watering.

Vases

Due to the fact our clay is not entirely waterproof, we do not recommend using it to make vases. The clay is perfect for making dry flower vases.

Is it food safe e.g. mugs?

No, our clay is not food safe, therefore we do not recommend using it to make mugs or bowls etc.

Outside use?

We do not recommend using our clay outside, the weather will damage the clay.

Yes you can - you'll first need to take your piece for a 'bisque' firing to prepare it for glazing. Avoid applying the paint and sealant provided as this won't be allowed in the kiln.

Once your creation is bisque fired you can apply colored glazes available online and in most pottery cafes. It will then need a final firing to complete the job.

The clay can be fired between 1000°C and 1260°C. Please make sure that the kiln is well vented (i.e. suitable extraction fan and canopy fitted allowing fumes to be safely removed from the kiln room).

To find a kiln we recommend reaching out to local pottery cafes and studios to ask if they will fire your pieces for a small fee.

The clay dries by itself when left alone for 24-48 hours. The drying time will vary depending on how thick the piece is.

Do not put your piece in the oven or apply heat to try to speed this process up because it will likely cause your masterpiece to crack. 

No, our clay is not food safe, therefore we do not recommend using it to make mugs or bowls etc. 

The clay lasts for 3-6 months in its original packaging. Should you wish to keep your kits longer than this or if you are only using some clay and would like to save some, we recommend wrapping it in saran wrap and storing it in an airtight container. 

Painting your clay will provide a splash proof protective layer, the only way to achieve a watertight finish would be to fire your clay in a kiln. 

The clay is safe for pregnant women, as long as you do not eat it!

The clay is very easy to clean off most non-porous surfaces using a wet cloth.

Once the clay is bone dry, first apply a layer of the waterproof paint included in your kit. Then you can add colour to your creation.

You can buy acrylic paints on our website to use on our clay, you can choose between classic and pastel colors.

We recommend working on a non-porous surface that the clay will not get stuck to, that way you can wipe it down easily when you're finished.

Yes, you can make a candle from our clay. You can use a clay pot as a vessel to pour melted wax into or also use the clay as a candle holder! We advise not making a wax melt holder from the clay, likewise with enclosed tea light holders.

Extra safety tips:

- Ensure that the wick is centred at least 3 cm from the clay sides.
- We recommend not sealing the inside of the pot.
- Do not burn candle for longer than 4 hours at one time.
- Keep candle out of reach of pets and children.
- Stop burning the candle once there is only about 4 mm of wax at the bottom.
- Ensure the wick is not too high before burning, we advise trimming to about 5 mm before lighting.
- Place candle at least 10 cm from other candles and ensure it is placed on a stable, level surface.

Please drop us a message with your order number and we will cancel and refund your order so that you can re-order with the additional items.

Please note that if your order has already been packed we will not be able to cancel your order, so make sure to get in touch as soon as possible!

We send our kits to the address included in the confirmation    email, please double check these details once you have placed your order.

We can only edit your shipping    address if the order has not yet been labelled.

Our packing team is often very speedy in getting your order    packed so it is not always possible for us to change your address.

Please drop us a message with your order    number and the correct/new address and we will try our best to amend this!

Please drop us a message with your order number and reason for cancelling and we will cancel your order and process a refund.

If you have received a shipping confirmation email we are unfortunately unable to make any changes to your order, this includes cancelling. 

Please double check in your spam folder. If you can’t find it, please get in touch with us. We will check that we have your correct email address and then resend the order confirmation email.

We ship to the US and Canada.

You will receive an email with tracking information once your order has been shipped, please double check your spam folder.

If you have not received an email and you have ordered a while ago please get in touch and we will see where your order is.

The estimated shipping time is between 2-7 days dependant on which State the kit is being shipped to. 

If the tracking details state your order has been delivered but you can’t find it, please check the following:

- Has the package been left in a safe place?
- Has it been delivered to one of your neighbours?
- Is the shipping address given for the order correct?
- Is it in a communal postal area?
If you can still not locate your parcel please contact us and provide us with your order number.

Unfortunately we are currently unable to add gift notes to orders, although we are working on it and hoping to have this option in the near future!

Our branded Sculpd boxes are packed inside nondescript plain cardboard boxes, so the recipient will get a lovely surprise once they open their package. We do not include the invoice inside your order. 

If there are items missing from your kit, please make sure you have checked inside the branded Sculpd box. Any extras (e.g. paint sets) included in your order will be packed inside here.

If there are definitely items missing from your kit please get in touch!

If your parcel or any of the items within your parcel are damaged, please contact us with photos that clearly show what is wrong with it. If there are any other issues with your kit that we have not mentioned above, please get in touch with you order number and some photos and we will see what we can do to help.

If you would like to return your order, please contact us and we will talk you through the returns process :) 

Please do not send your kit back to our registered address, we will not receive your return and will be unable to process your refund.